Shipping policy

Last updated: October 18, 2026

Where we deliver

We offer standard delivery to 66 countries and regions across North America, Europe, Asia, Australia and New Zealand, the Middle East and Latin America. We do not currently deliver to Africa.

Supported destinations

• North America: United States, Canada, Mexico.
• Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Switzerland, Norway, Iceland, Liechtenstein.
• Asia: China, Hong Kong SAR, Macao SAR, Taiwan, Japan, South Korea, Singapore, Malaysia, Thailand, Vietnam, Philippines, Indonesia, India.
• Australia & New Zealand: Australia, New Zealand.
• Middle East: United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Israel, Türkiye.
• Latin America: Brazil, Argentina, Chile, Colombia, Peru, Uruguay, Costa Rica, Panama.

Enter your complete address at checkout to confirm delivery availability. Destinations not listed above are not currently supported.

Shipping rates

Free standard shipping to the supported destinations above applies automatically at checkout when your order contains any 2 or more items, with no minimum spend. Two units of the same item also qualify. A set sold as one product counts as one item. This offer combines with buy 2, get 1 free, so a qualifying three-item order receives both offers. Available services and your final shipping charge are displayed before payment.

Processing & delivery

Order preparation and carrier transit are separate parts of delivery. Available delivery estimates are shown during checkout when provided by the service.

If you need a piece for a particular occasion, email us before ordering so we can check the available options. Weekends, public holidays, severe weather and carrier disruptions can affect preparation or transit.

If we cannot ship within a timeframe promised for your order, we will contact you with an updated estimate and the option to accept the delay or cancel for a refund, as required by applicable law.

Tracking your order

When your order ships, we will send shipping confirmation and tracking information to the email used at checkout. A tracking link may not show movement until the carrier scans the parcel. If you cannot find the message, check your spam folder or contact us with your order number.

Address changes & cancellations

Check your address, apartment number and contact details before paying. Contact us promptly if you need a correction or wish to cancel. We will try to help before dispatch, but cannot guarantee a change once fulfillment has begun. If your parcel has shipped, we will help you understand the available next steps.

Delayed, missing or damaged parcels

If tracking appears delayed or shows delivery but you cannot locate the parcel, check the delivery details and ask anyone who may have accepted it, then contact us. We will review the shipment and help investigate with the carrier.

For an item that arrives damaged, defective or incorrect, please send your order number and clear photos promptly. Our returns and refunds policy explains the available remedies. This request does not limit statutory consumer rights.

Returns & shipping charges

Please contact us before returning anything. Most approved resolutions do not require a return. Where a return is required, we will confirm the address and any applicable shipping responsibility first. See our returns and refunds policy for eligibility and refund timing.