Frequently asked questions

Many BG pieces use stainless steel, with finishes and decorative materials that vary by style. Open Materials & details on the product page for the base metal, finish and stones of the piece you are choosing. A gold or silver color alone does not identify its metal.

An 18K gold-plated piece has a layer of gold over a base metal; it is not solid gold. We identify confirmed 18K gold plating on the relevant product page. Not every gold-tone style has the same finish, so check the selected piece rather than assuming that every BG item is 18K gold plated.

The metal, finish and decorative parts can need different care. We do not make one waterproof claim for every BG piece. Remove pearl, shell and other delicate-detail styles before showering or swimming, and follow the product-specific instructions. If a piece gets wet, dry it gently. Read our jewelry care guide for water, sweat, chlorine and saltwater guidance.

Changes in a finish or marks on skin can have different causes, including residue, friction and contact with products. We cannot promise that every wearer or finish will react the same way. Wipe gently and follow the care instructions. If plated color visibly wears away, contact us with photos so we can assess it under our full warranty terms.

Stainless steel does not automatically mean nickel-free, and “hypoallergenic” is not a guarantee for every wearer. Check the material listed for the exact item. If you have a known metal sensitivity, ask us to confirm the available material information before ordering. If a piece causes irritation, stop wearing it and contact info@bellagarnett.com.

Both types appear in the collection. Some designs use cubic zirconia (CZ), while others include freshwater pearls, shell or other decorative details. Check the product description for the selected style. Cubic zirconia is not a diamond, and a pearl or shell detail needs different care from a plain metal surface.

Use a clean, soft, non-abrasive cloth. For a plain metal area that needs more attention, use a lightly dampened cloth, then dry it fully. Avoid soaking delicate details. Store pieces separately, fasten chains before putting them away, and apply perfume or skincare before your jewelry. Our jewelry care guide includes step-by-step instructions.

Avoid ultrasonic and steam cleaning for pearls, shell, glued settings and delicate decorative details. Skip abrasive polish, toothpaste, baking soda and chemical jewelry dips. Gentle wiping is the starting point; if a mark remains, ask us before trying a stronger cleaner. See the jewelry care guide.

BG rings use US sizes. Wrap a narrow strip of paper around the base of your finger without squeezing, mark where it meets, then measure the length. Check that it can pass over your knuckle and repeat the measurement. Compare the circumference with our US ring size guide; the product page shows the sizes available for that style.

A paper measurement is a starting point. If you are between sizes, confirm your US size with a ring sizer or a jeweler before ordering. Check the width and fit notes for the selected design as well. The US ring size guide is a reference chart, not a promise that every style is available in every size.

No. An open ring is not necessarily adjustable, and an adjustable style still has a fitting range. Choose from the sizes or range stated on its product page. Do not bend an open ring unless the description specifically says it is adjustable, and avoid repeatedly stretching an adjustable band back and forth.

Look in Materials & details and the available product options. Compare a listed length or width with a piece you already own. If a measurement is missing, email info@bellagarnett.com with the product link before ordering so we can help confirm it.

Use the stated dimensions alongside the product photos. A close-up makes details easier to see but does not show life-size scale. Compare the measurements with your own jewelry, and check the selected variant because sizes or designs within a listing may differ. Ask us if you need a dimension confirmed.

Add three eligible jewelry pieces to the same bag. The lowest-priced eligible piece is free and the discount is automatic. For each qualifying group of three, one lowest-priced eligible piece is deducted. You need to add the piece you want free yourself. Prices vary by style, so there is no fixed total for every trio.

Yes. You can combine eligible rings, necklaces, earrings and bracelets, and choose each piece’s available color and size. Use Make it your trio to start with a combination, swap pieces and select your options. Confirm your selections before adding all three to your bag.

A set sold as one product counts as one item for the offers. Two units of the same item count as two items and qualify for free standard shipping to supported destinations. For Buy 2, Get 1 Free, you need three eligible jewelry units in the same order.

It combines with BG’s automatic free standard shipping on any two or more items to supported destinations. Other product, order or shipping discount codes do not combine unless the offer explicitly says so. Review the discount and shipping lines in checkout before paying.

Checkout shows the payment methods available for your destination, device and order. If an installment option is available, its provider will display the terms and any eligibility requirements before you confirm. A payment logo does not mean every method or installment plan will be offered for every order.

Review the currency and final total displayed at checkout, including the applied discount, shipping and any taxes shown there. Your payment provider may apply its own currency-conversion charges if your account uses another currency. Do not use a promotional example as the total for your selected items.

Email info@bellagarnett.com promptly with your order number and the change you need. We will try to help before dispatch, but a change is not guaranteed once fulfillment begins. If the parcel has already shipped, contact us so we can explain the available next steps.

We currently offer standard delivery to 66 countries and regions across North America, Europe, Asia, Australia and New Zealand, the Middle East and Latin America. Africa is not currently included. Check the destination list in our shipping policy and enter your full address at checkout to confirm availability.

Standard shipping is US$8 for a one-item order and free on any two or more items to supported destinations, with no minimum spend. It applies automatically at checkout. Two units of the same item qualify; a set sold as one product counts as one item. See the shipping policy.

Preparation and carrier transit are separate parts of delivery. Check any delivery estimate provided at checkout. If you need your jewelry for an occasion, contact us before ordering to check the available timing. If we cannot meet a timeframe promised for your order, we will contact you with an updated estimate and cancellation options as described in our shipping policy.

We currently offer standard shipping only. We do not offer an express or expedited upgrade. Please contact us before placing an order needed for a specific date; we cannot promise arrival for an occasion without confirming the timing.

Your shipping confirmation email includes tracking information once the order ships. Check your spam folder if you cannot find it. A new tracking link may need the carrier’s first scan before movement appears. If updates appear delayed, email info@bellagarnett.com with your order number and we will help investigate.

Check the delivery details, any safe place at the address, and whether someone else accepted the parcel. Then contact info@bellagarnett.com with your order number and tracking information. We will review the shipment and help investigate with the carrier.

Delivery availability does not by itself confirm how customs charges will be handled for a destination. Review any taxes shown in checkout. If you need to confirm import duties or local charges before ordering, contact info@bellagarnett.com with your destination so we can check the applicable information.

Contact us within 30 days of delivery with your order number and the issue. Eligible items must be new or like-new, and final-sale exceptions apply. We may offer a replacement, store credit or a partial or full refund after reviewing your case. See our returns and refunds policy before sending anything back.

Email info@bellagarnett.com first. Most resolutions do not require a return, so keep your item and wait for our instructions. If you return an entire multi-item order without a specific fit, finish or quality concern, return shipping is your responsibility. We will confirm the address and instructions when a return is needed. Read the returns and refunds policy for full terms.

Please email info@bellagarnett.com within 48 hours of delivery with your order number and clear photos. For an item that arrives damaged, defective or incorrect, our policy offers a replacement or full refund at your choice without requiring the original item back. This reporting request does not remove your statutory rights.

Pierced earrings, engraved or personalized items, products marked Final Sale or Last Chance, and gift cards are excluded from change-of-mind refunds and exchanges. Qualifying warranty claims and defective-item remedies remain available. The returns and refunds policy also explains applicable EU cancellation rights and other rights that cannot be excluded by law.

Refunds reflect the amount actually paid after discounts, not the undiscounted total. A free promotional item has no separate cash refund value. We will explain the discount allocation and proposed refund before confirming a partial-order resolution. Promotional pieces can still qualify for damaged-item or warranty remedies. See the returns and refunds policy.

Once a refund is agreed, we issue it to the original payment method within 3–7 business days. Your bank may need additional time to post it. Original shipping charges are non-refundable unless required by law or agreed as part of a defective-item resolution.

It covers genuine, visible plated-color loss caused by finish failure during normal intended wear, for as long as the original purchaser owns the piece. A documented gift recipient may claim with the original BG order number. It is a remedy for qualifying finish failure, not a promise that every surface remains unchanged. Read the full warranty terms.

For 12 months from delivery, it covers qualifying failure of a clasp, closure or connecting hardware during normal wear. This includes items such as clasps, jump rings, hinges, earring posts and butterfly backs that fail on their own rather than through accident or force. Color coverage continues beyond that year. See the full warranty terms.

Exclusions include ordinary wear, scratches, removable darkening, impact damage, bending, loss, theft, stone loss and non-metal decorative details. Misuse, concentrated chemicals, alterations and third-party repairs are also excluded. Qualifying hardware failure has its own coverage. Purchases from resellers are not covered. The full warranty terms contains the complete scope and preserves applicable legal rights.

Stop wearing the piece and keep it while we review the issue. Email info@bellagarnett.com with the order number, product name and clear photos. We will assess the applicable damaged-item, return or warranty terms. A loose or lost stone is not automatically covered by the hardware warranty; color and hardware coverage are different.

Email info@bellagarnett.com with your order number, product name, a short description and clear, well-lit photos. Keep the item unless we give return instructions. For an approved claim, BG chooses a same or comparable replacement, or store credit up to the original item price paid. Standard outbound replacement shipping is included; see the full warranty terms for exclusions and costs.

Use our contact page or email info@bellagarnett.com. Include your order number for an existing order, or the product link for a pre-purchase question. Attach clear photos for quality concerns. Our published support commitment is a reply within one business day, Monday–Friday, excluding holidays.