Refund policy

Our 30-Day Satisfaction Guarantee

We want you to love your Bella Garnett pieces. If the fit, finish or design isn't right, contact us within 30 days of delivery. Eligible items must be in new or like-new condition. The final-sale exceptions below apply.

A personal resolution, with less back-and-forth

Email info@bellagarnett.com with your Bella Garnett order number and a description of the issue. For damage or quality concerns, include clear, well-lit photos. Our team replies within one business day, Monday–Friday, excluding holidays.

After reviewing your case, we may offer a complimentary replacement, store credit, or a partial or full refund to your original payment method. Most resolutions do not require a return. Please keep your item and wait for our instructions before sending anything back.

If you wish to return an entire multi-item order without a specific fit, finish or quality concern, return shipping is your responsibility. Contact us for the return address and instructions. We may limit discretionary resolutions where there is a pattern of misuse; your statutory rights are unaffected.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, email us within 48 hours of delivery with a photo so we can help promptly. We will offer a replacement or a full refund, at your choice, without requiring the original item back. This reporting request does not remove rights you have under applicable law.

Lifetime Color & 1-Year Hardware Warranty

These limited warranties apply to every jewelry style purchased directly from Bella Garnett. Packaging, gift boxes and gift cards are not jewelry and are not covered. Purchases from resellers, marketplaces or other third parties are excluded. Verifiable purchase information is required.

Effective October 16, 2026. Orders placed earlier remain governed by the terms displayed at the time of purchase.

Lifetime color coverage

We cover genuine, visible loss of plated color caused by finish failure during normal intended wear, for as long as the original purchaser owns the piece. A documented gift recipient may claim using the original Bella Garnett order number. Coverage is otherwise non-transferable and does not extend to resold items.

Normal contact with shower water, sweat, pool water or sea water does not by itself void this coverage. Product-specific care instructions for pearls, shells, enamel, stones, glued settings and other details still apply. This warranty provides a remedy for qualifying finish failure; it does not promise that every surface will stay visually unchanged.

One year of hardware coverage

For 12 months from delivery, we cover failure of a clasp, closure or connecting hardware during normal wear. This includes lobster clasps, spring rings, jump rings, box clasps, hinges, and earring posts or butterfly backs that fail on their own, rather than through accident or force. The lifetime color warranty continues after hardware coverage ends.

What the warranties exclude

Coverage excludes scratches, surface marks, ordinary wear, removable darkening, hidden uncoated assembly areas, breakage other than qualifying hardware failure, bending, dents, impact damage, stone loss, loss, theft, accidents, misuse and non-metal decorative details. Damage from concentrated chemicals, bleach, undiluted pool or spa chemicals, jewelry cleaner or perfume sprayed directly on the piece is excluded, as are engraving, alteration and third-party repair.

How to claim

Email info@bellagarnett.com with your order number, product name, a short description and clear photos. Keep the piece unless we provide return instructions.

For an approved claim, Bella Garnett will choose a replacement of the same or a comparable piece, or store credit up to the original item price paid. Standard outbound replacement shipping is included. Duties, taxes and any cost of sending an item to us are excluded unless required by law or confirmed by us in writing. Cash refunds are governed by the satisfaction and refund terms on this page.

Final-sale exceptions

The following are excluded from change-of-mind refunds and exchanges: pierced earrings (including studs, hoops and threaders), engraved or personalized pieces, items clearly marked Final Sale or Last Chance, and gift cards. Qualifying jewelry warranty claims, defective-item remedies and rights that cannot be excluded by law remain available.

EU customers

Applicable statutory cancellation rights, including the 14-day cooling-off period where it applies, are preserved. Contact us to arrange a cancellation and receive instructions. Returned items should be unworn, in their original packaging, with tags attached. Customer-paid return shipping applies to change-of-mind full-order returns, subject to applicable law.

Buy 2, get 1 free & promotional orders

For eligible jewelry, add all three pieces to your bag. The lowest-priced eligible piece is free, and the discount is applied automatically. You can mix styles, colors and sizes. A set sold as one product counts as one item for this offer and for our shipping offer. Buy 2, get 1 free combines with automatic free standard shipping on any 2 or more items.

Refunds reflect the amount actually paid after discounts, up to the purchase amount attributable to the returned items. A free promotional item has no separate cash refund value. We will explain the discount allocation and refund amount before confirming a partial-order resolution. Qualifying damaged-item and warranty remedies remain available for promotional pieces.

Refund timing

When a refund is agreed, we issue it to your original payment method within 3–7 business days. Your bank may take additional time to post it. Original shipping fees are non-refundable except where required by law or agreed as part of a defective-item resolution.

Contact & your rights

Bella Garnett provides these guarantees. Contact info@bellagarnett.com for help with a return, replacement or warranty claim. These limited warranties give you specific legal rights, and you may have other rights that vary by state or country. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.